Joining us in 2026, Richard brings over 15 years of customer success, customer experience and transformation experience to his role as Head of Customer Success at Anchor Group Services. His career began in London working in Financial and Travel PR, then moved through utilities, facilities management and workforce solutions.

Along the way he has built a reputation for turning customer feedback into measurable improvements. Known for his people-first approach, he excels at building trusted relationships with senior stakeholders, and guiding complex multi-site customers through onboarding, adoption and change. Richard is focused on strengthening customer partnerships across Anchor’s portfolio, driving retention and growth, and making great service the standard.