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Alex Hiles

our Chief Operating Officer

Alex Hiles

Bio

Alex Hiles is Chief Operating Officer at Anchor Group Services, with a strong track record in delivering integrated facilities management solutions. Starting his journey with Anchor through a high school work experience placement, Alex went on to serve in the Parachute Regiment before returning to the company in 2011. His strategic leadership has been instrumental in scaling the business from £8–12 million to £30–35 million in annual revenue. Passionate about culture, values, and staff retention, Alex drives the company’s ‘people first’ philosophy across every level of service.

Credentials

Parachute Regiment (Service Background)

Achievements

  • Increased company revenue from £8–12M to £30–35M
  • Progressed from Contracts Manager to Corporate Services Director to COO
  • Oversaw service growth across retail, distribution, education, and residential sectors

Expertise

  • Service Delivery
  • Operations Management
  • Security Services
  • Cleaning & Hygiene
  • Car Park Management
  • Organisational Culture
  • Employee Engagement
  • Facilities Management

Hobbies & Interests

  • Outdoor adventure activities
  • Team sports
  • Military history

Fun Fact!

Alex’s first experience with Anchor Group was as a high school student on work experience, making the tea and now he’s the Chief Operating Officer.