Using state-of-the-art scheduling and resource management software, the control centre team has a powerful tool at its disposal. With real-time tracking of scheduled check-calls, the software checks that all scheduled staff are in the right place at the right time, and importantly, that they have the correct skills and levels of training to match the requirements of the particular site. This facilitates accurate payroll and billing and can be made available for customers to securely view the data for their site on-line. In the event that short notice cover is required, scheduling software enables the operator to conduct an instant search against core competencies such as site training and provides a list of operatives available to cover a duty.