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Anchor’s partnership with the University of Liverpool has gone from strength to strength with the contract now entering its 3rd contract term which will see the contract partnership extend beyond 10 years.
Ongoing growth of the contract has seen the Anchor team grow to more than 60 employees which includes as substantial pool of flex staff to support planned and reactive relief requirements and ad-hoc events.
In addition to the delivery of the front of house function, Anchor have also increased the scope of the contract through the delivery of CCTV installation and monitoring contracts across the estate. Through our innovative eGuarding solution we have supported a reduction in manned security spend of in excess of £300,000 per year.
The incumbent contractor was using agency staffing on a consistent basis across the contract. This approach resulted in a lack of training and a poor customer experience for building users.
Additionally, due to the growth of the contract, there was a requirement to recruit and train an additional 8 staff to cover new contract locations in advance of the contract start date. This required a seamless onboarding and familiarisation training process during the mobilisation in order to achieve the new years day contract start date.
Once awarded the contract Anchor built a bespoke mobilisation plan which captured the unique requirements of the transfer process and appointed Anchor COO Alex Hiles as the project manager responsible for the mobilisation of the contract. Due to the 1st January start date Anchor proposed to complete the mobilisation process prior to the Christmas break.
The client was provided access to Anchors’ mobilisation platform and was able to track the process at every stage from inception to completion. Weekly update meetings were also held to items on the mobilisation plan.
Anchor held a series of site level TUPE workshops to ensure that one to one consultations were carried out with each member of security staff prior to the TUPE transfer. As a result of this approach to consultation we were able to achieve a transfer rate of 100%. Such was the positive impression left with the site staff we were also approached by a number of cover staff who currently work on the contracts, although not TUPE transfers these staff applied for vacant Anchor positions and some were subsequently employed by Anchor as new starters.
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Anchor Group Services
Carlton House,
Chester Business Park,

Chester

CH4 9QE
Anchor Security Services Ltd holds the SIA approved contractor status for the provision of Security Guarding, CCTV Public Space Surveillance and Key Holding services. It is a company registered in England and Wales. Company Registration No. 2548101 whose registered office is at Carlton House, Chester Business Park, Chester CH4 9QE.
