Case Study

Market Place Shopping Centre, Bolton

Anchor Group Services were appointed to deliver integrated security and cleaning services at Market Place in Bolton – a historic shopping destination. Since then, Anchor has become a trusted partner, supporting the site through rapid footfall growth, antisocial behaviour reduction, and environmental improvements.

Results

+20%

Year on Year Footfall

-85%

Single Use Plastics

-80%

Anti-Social Behaviour incidents

+20% year-on-year weekly footfall increase
As reported by the Centre Manager, the centre is “bucking the trend,” welcoming significantly more shoppers each week since Anchor’s involvement.

Single-use plastic reduced with chemical tab system
Anchor replaced traditional cleaning products with eco-friendly, water-soluble chemical tabs, eliminating bulky plastic waste and supporting ESG goals.

Reduction in anti-social behaviour incidents
Thanks to coordinated efforts between Anchor, Greater Manchester Police, and Bolton Council, staff and visitors report a safer, more controlled environment.

The Problem

Market Place Bolton needed a partner that could:

Support its growing tenant base and visitor numbers

Respond rapidly to incidents and cleaning demands, especially during peak events

Help tackle persistent antisocial behaviour, which had been undermining customer and staff confidence

Improve sustainability and reduce the environmental impact of operations

Services Supplied

Shopping Centre Cleaning

Protect Retail

Cleaning

Security

Related Sectors

Shopping Centres & Retail

Related Tags

#Asset Value

#CCTV

#Cleaning

#Community

#Retail

#Security

The Solution

Services Supplied

Cleaning
Security
ESG Support
Event Preparedness

Following a seamless TUPE transition, Anchor introduced:

Specialist support on security and ASB through collaboration with police and local authorities
Modern equipment and green cleaning chemicals, cutting waste and boosting efficiency
A culture of continuous improvement, driven by monthly KPI meetings, toolbox talks, and area manager site visits
A people-first approach, with internal promotions and close collaboration with longstanding centre staff

With more store openings and large-scale events like the Bolton Food Festival on the horizon, Anchor remains a vital partner in ensuring Market Place continues to deliver a clean, safe, and positive customer experience.