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By strengthening welfare, training, and leadership interaction, Anchor helped build a more confident, motivated and empowered team. A winning team where Anchor All Stars awards have been presented and one where the local Management and Supervisor team play an active role in delivering the monthly client KPI reviews.
The BMA benefitted from a more strategic approach to preparedness, offering improved assurance around risk management and operational resilience.
The visitor journey now reflects the expectation associated with a renowned heritage site and a leading national membership body.
When Anchor began its partnership with the BMA in December 2023, the organisation saw an opportunity to further enhance its security presence, uplift the front-of-house experience, and build a more integrated, resilient operational model across a complex and prestigious site.
The key areas we identified for development included:
In preparation for the transfer Anchor conducted personalised consultations with all transferring colleagues, creating tailored learning and development plans to maximise staff strengths and ensure a confident, supported transition.
In partnership with our in-house security consultancy capability via PAL Protect, Anchor introduced:
This approach enabled BMA House to adopt a proactive, intelligence-led model that matched the importance and visibility of the site.
Non-licensed front-of-house teams were upskilled through Anchor Academy training to deliver a service standard reflective of the building’s prestige and the expectations of BMA members and visitors. Simple, but effective ideas such as the team wearing name badges with the national flags of spoken languages has helped visitors connect the team in a more connected way, along with mindful hosting to ensure visitors when appropriate are welcomed at the door, and walked to the reception desk.
Anchor demonstrated the ability to flex resources seamlessly around the venue’s extensive event schedule, ensuring consistent, high-quality service across everything from corporate meetings to nationally significant functions.
Introducing Anchor Insights for BMA
Anchor Insights is a real-time, interactive operational intelligence platform which provides a bespoke dashboard that allows the BMA to:
Through a collaborative, opportunity-led approach, Anchor Group Services and the British Medical Association have strengthened the security, visitor experience and operational resilience of one of London’s most iconic headquarters. The transformation reflects a shared commitment to excellence. Enhancing the service experience for staff, members, and the thousands of guests who pass through BMA House each year.
Your challenges are our challenges. We tailor our services to meet your specific needs.
Connect with a member of our team to discuss the possibility of working together.
